At Savaria Lifts (UK) Ltd, we’re committed to protecting and respecting your privacy.
This Policy explains when and why we collect personal information about people who visit our website, how we use it, the conditions under which we may disclose it to others and how we keep it secure. For the purposes of this Policy, where ‘we’, ‘us’ and ‘our’ is used this refers to Savaria Lifts (UK) Ltd.
We may change this Policy from time to time so please check this page occasionally to ensure that you’re happy with any changes. By using our website, you’re agreeing to be bound by this Policy.
Any questions regarding this Policy and our privacy practices should be sent to ukcustomercare@handicare.com.
Alternatively, you can write to us at;
Savaria, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD
How do we collect information from you?
We obtain information about you when you use our website, for example, information that you provide by filling in forms on our site. This includes information provided at the time of registering to use our site, subscribing to our service, posting material or requesting further services. We may also ask you for information when you report a problem with our site; if you contact us, a record of that correspondence; details of transactions you carry out through our site and of the fulfilment of your orders; details of your visits to our site including, but not limited to, traffic data, location data, weblogs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access.
How is your information used?
We may use your information to:
- Process orders that you have submitted;
- To carry out our obligations arising from any contracts entered by you and us;
- Seek your views or comments on the services we provide;
- Notify you of changes to our services.
We will hold your personal information on our systems for as long as is necessary for the relevant activity, or as long as is set out in any relevant contract you hold with us.
Who has access to your information?
We may contact you by post, email and/or telephone, but only if we have collected the appropriate marketing permissions. We may use this information to inform you about products and or/services that we offer. Should you no longer want to be contacted about other products and services, just let us know by either:
writing to Customer Services at Savaria, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD
emailing the Customer Services team at ukcustomercare@handicare.com
We may pass your information to our third-party service providers, agents, subcontractors and other associated organisations for the purposes of completing tasks and providing services to you on our behalf. We disclose only the personal information that is necessary to deliver the service and we have a contract in place that requires them to keep your information secure.
Your choices
You have a choice about whether or not you wish to receive information from us. If you do not want to receive direct marketing communications from us about our products and services, then you can select your choices by ticking the relevant boxes situated on the form on which we collect your information. You also have the right to opt out at a later stage, please contact Customer Services at Savaria, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.
How you can access and update your information
The accuracy of your information is important to us. We’re working on ways to make it easier for you to review and correct the information that we hold about you. In the meantime, if you change email address, or any of the other information we hold is inaccurate or out of date, please email us at ukcustomercare@handicare.com or write to us at:
Savaria, Unit 8, Gordon Mills, Netherfield Rd, Guiseley, Leeds LS20 9PD.
You have the right to ask for a copy of the information we hold about you. You also have the right to request erasure and portability of your personal data at any time.
Security precautions in place to protect the loss, misuse or alteration of your information
When you give us personal information, we take steps to ensure that it’s treated securely. Any sensitive information (such as credit or debit card details) is encrypted and protected with the following software 128 Bit encryption on SSL. When you are on a secure page, a lock icon will appear on the bottom of web browsers such as Microsoft Internet Explorer.
Non-sensitive details (your email address etc.) are transmitted normally over the Internet, and this can never be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given (or where you have chosen) a password which enables you to access certain parts of our websites, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.
Use of ‘cookies’
Does Savaria use cookies or other tracking techniques?
Like many other websites, our website uses cookies. Savaria may use cookies on its web pages and applications. Cookies are small text files that are sent to the computers of users and stored there. They allow websites to recognize repeated users, to facilitate their access to the websites users, and allow sites to compile collecting data that enables improvements of the content. Cookies do not damage computers or files of users. If you do not want to allow Savaria access to use cookies from its websites or applications on your computer, you should adjust the settings on your browser or system in your electronic device to block or disable the use of cookies. Please be aware that if you do this, you may not be able to take full advantage of the functionality of Savaria’s website, mobile applications or social media.
Additional Information for GDPR and CCPA Compliance:
Savaria uses different categories of cookies, including strictly necessary cookies, performance and analytics cookies, functional cookies, and, where applicable, advertising or social media cookies. Under the General Data Protection Regulation (GDPR), Savaria relies on consent for the use of non-essential cookies and legitimate interest for strictly necessary cookies. Users in the European Union may withdraw consent at any time through their browser settings or through any cookie preference tools that may be made available.
Cookie List:
Necessary
Necessary cookies are required to enable the basic features of this site, such as providing secure log-in or adjusting your consent preferences. These cookies do not store any personally identifiable data. We collect anonymized data. We only use the UTM to improve site performance and track impact of advertising. We do not capture or store personal data, unless you complete a web form.
| Cookie | Duration | Description |
|---|---|---|
| referrername | 7 days | This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing. |
| XSRF-TOKEN | 2 hours | This cookie enhances visitor browsing security by preventing cross-site request forgery. |
| utm_medium | 7 days | This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing. |
| utm_source | 7 days | This cookie is used to record from where the visitor came to the website orginally. This information is used by the website operator to know the efficiency of their marketing. |
| __cf_bm | 1 hour | This cookie, set by Cloudflare, is used to support Cloudflare Bot Management. |
| _cfuvid | session | Calendly sets this cookie to track users across sessions to optimize user experience by maintaining session consistency and providing personalized services |
| vuid | 1 year 1 month 4 days | Vimeo installs this cookie to collect tracking information by setting a unique ID to embed videos on the website. |
| _dd_s | 15 minutes | This cookie is set by Datadog and is used to store information about the current user session for Real User Monitoring (RUM) |
| cookieyes-consent | 1 year | CookieYes sets this cookie to remember users’ consent preferences so that their preferences are respected on subsequent visits to this site. It does not collect or store any personal information about the site visitors. |
| AWSALBCORS | 7 days | Amazon Web Services set this cookie for load balancing. |
| zalb_* | session | Zoho sets this cookie for load balancing and session stickiness. It ensures that user requests are consistently directed to the same server during a session, helping maintain session integrity and improving website performance. |
| savariadealers_session | 2 hours | Description is currently not available. |
| sb_csrftoken | 1 year | Sketchfab sets this cookie to protect the site from Cross-Site Request Forgery security attacks. |
| wpEmojiSettingsSupports | session | WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly. |
| corpsavariacom_session | 2 hours | Description is currently not available. |
Analytics
Analytical cookies are used to understand how visitors interact with the website. These cookies help provide information on metrics such as the number of visitors, bounce rate, traffic source, etc.
| Cookie | Duration | Description |
|---|---|---|
| _ga_* | 1 year 1 month 4 days | Google Analytics sets this cookie to store and count page views. |
| _ga | 1 year 1 month 4 days | Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors. |
| _gcl_au | 3 months | Google Tag Manager sets the cookie to experiment advertisement efficiency of websites using their services. |
Performance
Performance cookies are used to understand and analyse the key performance indexes of the website which helps in delivering a better user experience for the visitors.
| Cookie | Duration | Description |
|---|---|---|
| AWSALB | 7 days | AWSALB is an application load balancer cookie set by Amazon Web Services to map the session to the target. |
Advertisement
Advertisement cookies are used to provide visitors with customised advertisements based on the pages you visited previously and to analyse the effectiveness of the ad campaigns.
| Cookie | Duration | Description |
|---|---|---|
| test_cookie | 15 minutes | doubleclick.net sets this cookie to determine if the user’s browser supports cookies. |
| _fbc | 3 months | Facebook sets this cookie to display advertisements when either on Facebook or on a digital platform powered by Facebook advertising after visiting the website. |
Does Savaria use Analytics?
This website uses Google Analytics, a Google Inc. (“Google”) offered analytics service. Google Analytics uses “cookies” to help the website to analyse the type of site usage by users on your computer. Google uses this information to evaluate your site usage, compile reports on website activity for the website operator and provides other services related to the website activity and internet usage. Unless otherwise required by law or on behalf of Google process, the Google information can also be transferred to third parties. Google will not associate your IP address with other data held by Google. You may refuse the use of cookies by adjusting the appropriate settings in your browser. However, please note that in this case you may not be able to use the full functionality of this website. By using this website, you agree to the processing of data by Google in the manner and for the purposes described above. You can prevent the acquisition and transmission of Analytics data by installing the necessary Google software “Google Analytics Opt-out Browser Add-on.” For more information please look at Google’s Analytics Data privacy page.
Links to other websites
Our website may contain links to other websites run by other organisations. This privacy policy applies only to our website‚ so we encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.
In addition, if you linked to our website from a third-party site, we cannot be responsible for the privacy policies and practices of the owners and operators of that third-party site and recommend that you check the policy of that third-party site.
16 or under
We are concerned to protect the privacy of children aged 16 or under. If you are aged 16 or under‚ please get your parent/guardian’s permission beforehand whenever you provide us with personal information.
Transferring your information outside of the European Economic Area (EEA)
As part of the services offered to you through this website, the information which you provide to us may be transferred to countries outside the European Economic Area (“EEA”). By way of example, this may happen if any of our servers are from time to time located in a country outside of the EEA. These countries may not have similar data protection laws to the UK. By submitting your personal data, you’re agreeing to this transfer, storing or processing. If we transfer your information outside of the EEA in this way, we will take steps to ensure that appropriate security measures are taken with the aim of ensuring that your privacy rights continue to be protected as outlined in this Policy.
If you use our services while you are outside the EEA, your information may be transferred outside the EEA in order to provide you with those services.
Review of this policy
We keep this policy under regular review. This policy was last updated on 01/06/26.